Description

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a DUTCH-speaking Customer Service Representative (m/f/d) for Foundever®! Provide excellent customer service for RAISIN

Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments – with Foundever®!

We have a wide variety of people working for us – career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are

  • Advising our Dutch-speaking customers by telephone and e-mail (50% Backoffice – 50% Inbound Calls)
  • Sale of products and services
  • Solving queries quickly and competently to increase customer satisfaction
  • Processing and resolving customer complaints
  • Building relationships with the new and existing customer base
  • Adhering to the principles and values of our

  • Fluency in Dutch (C2-level) and English (B2-Level)
  • Excellent customer service expertise
  • Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
  • Proficient IT Skills (Microsoft-Office)
  • The ability to work well as part of a team
  • Willingness to learn and eagerness to learn
  • Valid work permit for Germany
  • Willing to work flexible hours as the job demands (Monday to Friday between 08:00 AM and 5:30 PM, no
  • language classes

Your :

  • Fluency in Dutch (C2-level) and English (B2-Level)
  • Excellent customer service expertise
  • Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
  • Proficient IT Skills (Microsoft-Office)
  • The ability to work well as part of a team
  • Willingness to learn and eagerness to learn
  • Valid work permit for Germany
  • Willing to work flexible hours as the job demands (Monday to Friday between 08:00 AM and 5:30 PM, no weekends)

You have the following requirements for working from home:

  • A broadband connection (DSL, VDSL or cable connection)
  • An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)
  • A quiet, lockable room to work in and an ergonomic workstation
  • Your place of residence must

.

Start date: flexible | Location: Home Office or Berlin-Kreuzberg | Weekly hours: 30 – 40 h | Working hours: Mon – Fri between 08:00 AM and 5:30 PM, no weekends |

Salary: 2.452 – 2.732 €/month (Fixed salary 2.152 €/month at 40h/week + Language Bonus 300 €/month + performance bonus up to 250 €/month + home office allowance 30 €/month

Benefits

  • Option of 100% home office
  • Permanent employment contract with 27 – 30 vacation days (depending on length of service) + special leave for special occasions
  • Number of hours per week that suits you and your life: 30, 35 or 40 hours per week possible!
  • Employee benefits with added value: exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more
  • Get to know your colleagues at our great summer parties or cozy barbecue evenings
  • Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally!
  • We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team
  • Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
  • Digital, paid training and hardware provided for the ideal start with us
  • Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
  • International career opportunities through numerous German-speaking projects around the globe (Greece, Turkey, …)
  • If you are interested in increasing your German skills, you can take part in optional German

you staying?

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