ROI is a market-leading Sales Support agency based in the UK employing c.300 people. ROI supports
a range of automotive manufacturers in their fleet sales activity by providing sales support, account
management and business center activities designed to increase the market penetration of some of
the world’s most recognisable vehicle brands. We have major accounts with clients including but not
limited to Volvo, Volkswagen Group, PSA Group, BMW and Honda.

Our office in Gothenburg is based on-site at Volvo and employs a small team tasked with managing
the key global accounts of the field-based fleet sales team based in key global markets.

The role:

ROI is looking to recruit an Account Support Manager. Reporting to manager of the fleet support
centre, you will be responsible for:

  • Coordination of Volvo’s response in a timely manner to Tenders from major global corporate customers

  •  Calculating and then submitting global fleet bonuses for payment

  • Liaising with customers to clarify important information and deadlines

  • Direct liaison with account teams in other continental locations. You will be responsible for co-ordinating tenders for orders to ensure maximum share of fleet purchases

  • Capturing of key information pertinent to the issuing of contracts / support terms to major customers and ensuring that information is captured accurately and in a timely fashion

  • Maintaining key customer relationships and ensuring queries are responded to promptly and that the brand is promoted accurately

  • Updating the CRM systems and ensuring all performance measures are met

The successful candidate should possess:

  • An understanding of typical tendering / procurement processes, preferably on a continental or global basis

  • Excellent communication and influencing skills- you should be able to confidently interact with a range of both internal and external customers

  • Exceptional administrative skills- you should be able to work quickly and accurately

  • Excellent IT skills demonstrated through the use of Excel, Word and preference that you wil have worked with a sales process/CRM or procurement bid system: such as Microsoft

  • Dynamics, Salesforce, Siebel, SAP, Citrix, SAGE CRM etc.

  • A calm, friendly personality and the ability to remain measured under pressure

  • It will help your application to be able to demonstrate an understanding of the automotive industry

  • Excellent written skills and a keen eye for detail


  • You should have attained a good level of secondary education as a minimum

  • It is essential that you speak fluent English and have a strong awareness of business vocabulary

  • Additional European languages would be advantageous to your application

The process:

  1.  CV submitted
  2.  Telephone interview with the Resourcing Manager
  3.  Online aptitude testing (Thomas International)
  4.  Face to Face interview with the Hiring Team in Gothenburg
  5.  Offer.

The closing date for applications is: 12.11.19
To apply, please send your CV to:
For an informal chat, please contact: Matt Baty on: 0044 7805 648 936 or by email
For more information about ROI, please visit: