At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef’s Plate, Factor, and Youfoodz.

Your Role

In the role of Automation Tech Support (f/m/d/x), you play a crucial part in providing 1st-level support for our Fulfillment Systems (WMS, WCS, etc.) at our Barleben near Magdeburg production site. As a valued member of a dynamic implementation team for warehouse software, you collaborate across functions with stakeholders to ensure smooth operational processes in the warehouse.

This role is available for a 24-month contract (extension possible)

  • You deliver live support for our WCS (Warehouse Control System) & WMS (Warehouse Management System).
  • You conduct regular tests and ensure a seamless rollout.
  • You set up dashboards to support system analysis and monitoring.
  • You identify and resolve technical issues in the mentioned systems promptly.
  • You continuously assess software systems and implement enhancements through extensions.
  • You collaborate on solutions for critical issues with suppliers and internal development teams.
  • You craft work instructions, standard operating procedures, and training materials for WMS and WCS, ensuring comprehensive reporting.

  • You bring a minimum of 2 years of experience in WCS/WMS-controlled production environments.
  • You hold a successfully completed university degree, preferably in Computer Science, Business Informatics, or Engineering, or possess equivalent professional experience.
  • You offer live support for our WCS (Warehouse Control System) & WMS (Warehouse Management System).
  • You communicate fluently in English and preferably in German.
  • You have solid SQL knowledge, a data-oriented mindset, and proficiency in creating analyses & reports.
  • You implement/manage strategic WMS/WCS-related changes.
  • You learn quickly and find solutions for every problem.
  • You are numbers-oriented and possess a strong analytical understanding.
  • You are open to working in shifts, including weekends and holidays, with the associated compensation.

  • Modern and comfortable working space with great co-workers in Barleben
  • Discount for HelloFresh boxes
  • Development possibilities along with internal trainings and a yearly Learning & Development budget
  • Extensive Onboarding
  • Social events including team events
  • Discounted fitness offers with our Urban Sports Club and John Reed partners, as well as yoga classes
  • Well-being initiatives in cooperation with Headspace and Spill
  • Monthly transportation budget via NAVIT