TestingTime.com The worlds largest online test user recruitment service.

TestingTime supports UX and market researchers from well-known companies such as Zalando, Microsoft, Trivago, UBS, and
AXA with an easy, fast and hassle-free test user recruiting service. Thanks to our pool of more than 400,000 test
users, we help our customers to understand how to build products and services people love.

Your main goal is to deliver a mind blowing customer experience to our customers. As part of the management team, you
will lead our Customer Success team and ensure we deliver outstanding quality. Part of your role is to optimise the
processes and interfaces between Sales and the Pool Growth team. In order to automise the delivery processes, improve
the quality control and make everything measurable through KPIs, you work closely with our product team.

True to our vision: “A world full of happy users” we expect you to be the company’s role model for our customer- and
service oriented working approach. If you are a problem-solver with an eye for the big picture, have the necessary
people skills and are motivated to join and lead an ambitious team, then this might be your happy place!

This job is for you if:

– you love to make customers happy
– you already worked in a Customer Success role, ideally as team lead
– you love to optimise processes, are data driven and comfortable with technology
– you have a degree in either Business/Economics, Market Research, Supply Chain Management or a related field
– your English is Business fluent (German is a plus)

Benefits:

The opportunity to be part of the management team.

The opportunity to shape the Customer Success team.

A dynamic and agile working environment with Continuous Deployment that encourages you to run experiments and tests.

Upward mobility, coaching, and continuing education.

Flexible working hours, home office, and a modern workplace in the heart of Zurich.

The possibility to become a company shareholder.

The opportunity to get personally involved in one of the top 20 Swiss startups and make a difference.

An entrepreneurial, motivated team and regular team events.

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