Description

WELCOME TO JUNIQE

Dare to be JUNIQE! We’re on a mission to create a playground for imagination and creation, a space where everyone is invited to let loose. The goal? To revolutionize the print-on-demand market, and to put the power of personalization in the hands of creators and customers alike.

Ready to climb on board? We are looking for a full-time or part-time Creator Service Hero (m/f/d) at our office in the heart of Berlin to support our Christmas business (employment contract limited to 3 months).

WORKING WITH JUNIQE

Enabled by tech, powered by people: at JUNIQE, we believe that creativity and courage are the engines of change. Working with us is a chance to turn your ideas into reality. You get the responsibility to make a difference. You get to take ownership – if you want.

Our team of international professionals works hard every day to create best-in-class experiences for our customers and creators. Though English is our shared language of business, we also work in German, while more than a few other languages can be heard around the office. Hailing from over 17 countries, the team at JUNIQE brings a breadth of experience and passion to their work. We inspire, support, and challenge each other as we grow and learn.

Our office offers a bright and inspiring space to work, supported by common areas for relaxing and focusing.

YOUR CHALLENGE

As our Creator Service Hero, you are responsible for improving our Creator Experience. This means that you are responsible for supporting Creators on our marketplace and taking care of all concerns professionally – from queries during onboarding to the configurator.
In this way, YOU contribute to the success of JUNIQE!

Your responsibilities will include:

  • Communication: You are the direct contact person for our creators and answer all questions independently, professionally and with a lot of empathy by phone and email. Your tasks also include creator communication via alternative channels (e.g. Facebook, Instagram).
  • Responsibility: You are responsible for a smooth Creator Service Experience. The individual support of our Creators on our marketplace, the navigation on our homepage and the configurator is important to you.
  • Process optimisation: You actively receive feedback from our Creators and play a central role in passing this on to all relevant departments. The continuous optimisation of the Creator Experience is a priority for you.

  • Ideally, you have completed a degree/training or already have work experience in customer service.
  • You are solution-orientated and like to think outside the box.
  • You are customer-orientated even under stress and can adapt quickly to different situations.
  • You enjoy communicating – especially on the phone and by e-mail.
  • You always remain friendly and manage to empathise with every creator.
  • You are an absolute team player.
  • Your English skills are excellent, other languages are a plus.

WHY WORK WITH US?

  • We have fun at work and love to deliver great results every day
  • Our flat hierarchy means we can stay agile and make fast decisions
  • Hybrid work model: 3 days in the office, 2 days at home per week
  • 15 days remote work per year
  • Regular feedback talks and career development planning, including an annual learning budget to support you in your growth
  • Amazing team events such as summer and Halloween parties, get-togethers in the office, and after-work drinks
  • Stay active: we offer the JobRad and a discount on EGYM Wellpass
  • Discounts on JUNIQE products as well as attractive offers from our partners
  • A stocked kitchen with coffee, soft drinks, snacks, and afterwork beers

OUR DIVERSITY PLEDGE

At JUNIQE, everyone can make a difference. We believe in the power of diversity to inspire greatness, and everyone is welcome no matter your origin, identity or sexuality.