Customer Engineering Team Leader

Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.

Your Tasks

As the Customer Engineering Team Leader, you will lead a team of five (with potential future growth) customer-facing technical experts in a B2B SaaS environment. You will guide the entire process of identifying the right solution for a prospect, designing the solution architecture, demonstrating the proof of concept to stakeholders, and overseeing the successful implementation of the vision, resulting in go-live and product adoption.

Your role will include hiring, mentoring, and developing team members while setting clear success metrics and reporting progress to senior leadership. You will refine strategic initiatives, optimize workflows, and contribute to enhancing customer experience and revenue growth.

As part of our Commercial organization, you will define processes and competencies to maintain a high-performing, well-balanced team and ensure seamless collaboration with Sales, Customer Success, Product, and Engineering teams.

Your Tasks:

• Lead and develop the Customer Engineering team to drive top-tier performance, foster professional growth, and achieve ambitious revenue targets.
• Own and optimize engagement with high-value prospects, managing RFx responses, demos, proof-of-concept (POC) to showcase the value of our products.
• Oversee customer onboarding, while serving as an escalation point for complex technical issues, ensuring seamless adoption and long-term success.
• Drive technical enablement for the Commercial organization, equipping Sales and Customer Success teams with the knowledge and tools needed to articulate value effectively.
• Act as an interface between the Commercial and Product teams, providing actionable customer insights and creating requests for product enhancements.

• 5+ years of experience in Sales Engineering, Solution Architecture, Technical Customer Success, or a similar customer-facing technical role, with at least 2+ years in a leadership or mentoring capacity.
• Proven ability to define KPIs and success metrics while helping direct reports achieve and exceed goals, driving revenue growth.
• Software background, preferably in B2B SaaS, with hands-on experience in web technologies (JavaScript, HTML, CSS, API-based solutions) being a plus.
• Knowledge of modern trends, industry best practices, and playbooks in Sales Engineering and/or Solution Architecture.
• Strong technical project management and stakeholder management skills.
• Expertise in hiring, coaching, performance optimization, and team development.
• Exceptional collaboration skills—comfortable working across Sales, Product, and Engineering teams, with the ability to translate complex technical solutions into clear, actionable insights for both technical and non-technical stakeholders.
• Fluency in English (German is a plus).

Location

Hybrid in Prague (minimum of 2 days a week from the office)