With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life. In Oncology, we strive to become a global pharma innovator with competitive advantage, creating novel therapies for people with cancer. Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries and Canada.

We are seeking highly qualified candidates to fill the position:

Customer Experience Senior Manager Cardiovascular (m/f/x)

The Position:

For its Specialty Medicines Business Unit, Daiichi Sankyo Europe is recruiting a Customer Experience Senior Manager Cardiovascular. Join our Customer Experience Strategy group to shape the future of our Cardiovascular products and its commercial success. The Customer Experience Senior Manager Cardiovascular is responsible for driving the implementation of the strategic framework for our Cardiovascular products, focusing on an integrated approach of customer experience, considering its end to end journey. He/She is responsible for maximizing customer experience, driving implementation cross-functionally and with our affiliates. He/She is focused on value creation for HCPs and patients, through content generation and digital solutions always anchored on insights.
You combine customer and operational experience and are focused on continuous improvement. You have successful experience building impactful customer interactions and are interested to play a key role in delivering an omnichannel approach for Cardiovascular products. You are a passionate individual and are committed to bring value to patients.
At Daiichi Sankyo we care for every heartbeat and you will help us to make a difference in the life of patients living our values collaboration, courage, commitment and integrity.

  • Drive the implementation of the strategic framework for Cardiovascular products focusing on an integrated approach of customer experience, considering end to end journey
  • Engage cross functionally to delivering a comprehensive customer experience strategy for Cardiovascular products including Medical Affairs, Market Access, Marketing & Sales and Digital Excellence
  • Drive implementation of Single Minded Proposition for Cardiovascular and is responsible for customer experience planning for the brand in alignment with the portfolio, focusing on patients
  • Challenge the strategic and implementation plans (EU and affiliates) for the brand focusing on creating one E2E customer journey
  • Drive implementation of activities and content according to customer needs, deliver on EU campaigns together with affiliates
  • Act as product owner for digital solutions, and drives implementation from the need identification to the roll out of the solutions
  • Contribute to LCM and competitive approaches

  • MBA/ marketing degree
  • +5 years experience in pharmaceutical industry, preferred in cardiovascular or diabetes environment
  • Commercial experience and acumen
  • Experience in building impactful customer interaction in Germany respectively other European countries where Daiichi Sankyo Europe is present with offices
  • Experience in creating personalized content for HCPs through development of modular content and supporting localization and implementation
  • Develop channel specific templates to be cascaded to countries, considering customer journey
  • Hands-on proactive approach and accountability
  • Good communication and strong social skills
  • Experience to work in and lead cross-functional and cross-cultural teams
  • Ability to work in English – fluent written and spoken, additional language is a plus

  • Excellent Benefits
  • Work-Life-Balance
  • Growth and Development
  • Health and Wellbeing Support