Description

Unternehmen: Foundever

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a SPANISH-speaking Customer Service Representative (m/f/d) for Foundever®! Provide excellent customer service for RAISIN.

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments – with Foundever®! https://vimeo.com/869123333/8b58d2ed9e

  • Advising our Spanish-speaking customers by telephone and e-mail
  • Solving queries quickly and competently to increase customer satisfaction
  • Processing and resolving customer complaints
  • Building relationships with the new and existing customer base
  • Adhering to the principles and values of our company

  • Fluency in Spanish and English (C2-level)
  • Excellent customer service expertise
  • Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
  • Demonstrable experience of working within a structured process
  • Proficient IT Skills (Microsoft-Office)
  • The ability to work well as part of a team
  • Being flexible and open to a new challenge
  • Willingness to learn and eagerness to learn
  • Empathetic and socially competent personality
  • Valid work permit for Germany
  • Willingness to work in the office in Berlin

Jetzt bewerben »

  • Jetzt bewerben
    Bitte warten…

Datum: 16.09.2024

Standort: Berlin, Berlin, DE

Start: 14.10.2024 | Location: Berlin-Kreuzberg | Weekly hours: 30 – 40 h

Working hours: Mon – Fri between 08:00 AM and 6:30 PM, no weekends

Salary: 2.152 – 2.402 €/month (Fixed salary 2.152 €/month at 40h/week + performance bonus up to 250 €/month)

  • Permanent position with 27 – 30 holiday days (depending on length of service) + special leave for private occasions

*Number of hours per week that suits your life: 30, 35 or 40 hours per week possible!

  • Employee benefits with added value: exclusive shopping discounts, bike leasing, maximum capital-forming benefits (€40/month), company pension scheme, subsidy for job ticket, tax-free voucher card with regular top-ups for attendance + company anniversaries, and much more

*Get to know your team better at our summer parties!

  • Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally

*We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees

  • Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (global wellness programme, own fitness app, discounts at Wellhub, etc.)
  • Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
  • International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)

*Optional German language classes

We have a wide variety of people working for us – career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

Job-ID: 390364