Customer Success Manager – German

n About the Rolen

n Over the last seven years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust NinjaOne. We’re scaling our Customer Success team to proactively drive adoption across our existing customer base through onboarding, upselling and cross selling.

About Us 

nNinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.nn

You’ll advocate for your partners internally and focus on an outstanding customer experience. As a NinjaOne Customer Success Manager you will be responsible for building and maintaining strong, long-lasting customer relationships. You will become the trusted advisor and “go-to” person for your partners and will focus on helping them to succeed with their business objectives.n

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Location – Berlin, Germanyn

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nWork along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOsnn

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nBe the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectivelynn

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nAnalyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvementsnn

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nAs the “single point of contact” for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunitiesnn

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nUtilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriatelynn

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nOther duties as needednn

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About Youn

nYou have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objectionsnn

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nAs a customer advocate and product expert, you excel at influencing and inspiring customers – with the ultimate goal of developing more NinjaOne disciplesnn

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nResilient and calm you are able to see customers through issues and escalationsnn

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nAs an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journeynn

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nYou are fluent in English and Germannnn

nYou combine an analytical mindset with a can-do attitude; You can identify root causes and develop adequate solutions quicklynn

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nCustomer-minded, always trying to provide the most value possiblenn

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nExcited by working in an ever-evolving and fluid solution-focused environmentnn

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nHigh levels of organization in your workflows – you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customersnn

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nA passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)nn

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nGreat Plus: Experienced in the SaaS/cloud industry or within the IT industry specificallyn
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nOur flexible working hours with hybrid office options enable you to successfully balance your personal life and your job nn

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nGrow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the officen
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nAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)nn

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nDevelop your skills through our renowned training platformnn

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nReceive competitive compensation nn

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nCollaborate with a curious, kind, international and intercultural workforce nn

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nEnjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) nn

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Additional Informationn

nThis position is NOT eligible for Visa sponsorship.n

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nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.nn