Customer Success Manager

Job description

Why Join Us? We are a leading provider of Business Intelligence in Innovation and R&D. Our platform helps enterprises uncover trends, track technology, and analyze competitors — easier, faster, and smarter.

About the Role As a Customer Success Manager, you’ll ensure our customers maximize value from our platform, driving satisfaction, retention, and growth. Your responsibilities include: Own customer relationships, ensuring seamless onboarding & adoption.

Conduct training sessions & workshops to boost engagement.
Monitor customer usage & identify expansion opportunities.
Collaborate with product teams to improve the platform.
Manage renewals, upsells & customer health metrics.
Maintain accurate CRM records (Pipedrive).

2-5 years in Customer Success, Account Management, or SaaS-related roles.
Strong relationship-building & problem-solving skills.
Experience with CRM tools (Pipedrive, Salesforce, HubSpot).
Familiarity with innovation intelligence, tech scouting, or market research (a plus).
Enterprise customer experience & AI interest are advantages.
Fluent in English (German is a plus).

The ideal candidate is passionate about customer success, technology, and innovation, with a proactive and solution-oriented mindset.

We prioritize expertise and results over location.
Work from anywhere, ideally within European time zones to facilitate collaboration.
Expert team – 10+ years each, academic & enterprise leaders, founders.
Flexible hours, competitive salary, and fair commissions.
Deep insights into global innovation strategies.
Hands-on experience with AI-driven business intelligence.