Description

Yes, we are in an era where AI robots can do the dishes, but restaurants in Germany are using stone-age technology to manage their business.

Can you imagine how many restaurants in Germany are still using a POS solution on a Windows 98 computer?!

Can you imagine so many restaurants in Germany are using multiple unintegrated software vendors and paying thousands of euros?!

Can you imagine that so many restaurants in Germany still do not have integrated payment, and they spend hours at night checking the correctness of the cash and card revenue?!

Can you imagine what kind of operational chaos local restaurants face behind the counter?

We, as allO, are bringing a revolution to local restaurants and empowering them to do great in business!

allO offers an end-to-end solution for local restaurants. With allO, restaurant owners can go on vacation more often, waiters make more money, and guests are just happy!

Join allO today to shape the future of gastronomy!

  • Primary point of contact for our existing customers in case of (technical) problems and questions
  • Provide timely, efficient, and friendly support via various channels, including email, live chat and phone, and guide customers through solutions step by step
  • Help troubleshoot and resolve technical issues related to our SaaS platform and, if necessary, provide customers with new equipment
  • Document and track customer issues in our customer support system, ensuring all interactions are recorded accurately
  • Stay up to date on product updates and new features to support customers even with the latest functionalities
  • Collaborate with our product and development team to escalate and resolve urgent as well as complex issues and take our product to the next level
  • Help continuously improve our customer support and product by gathering customer feedback and incorporating it into the development of our processes and software

  • Native or very good Chinese and German language skills along with proficiency in English
  • Prior experience in dealing with clients, e.g. in a customer support or technical support role and ideally within a SaaS or tech company
  • Customer-focused attitude with a passion for delivering outstanding service and ensuring high customer satisfaction
  • Strong problem-solving skills with the ability to communicate even complex solutions in a simple and friendly manner
  • Excellent communication skills, both written and verbal, as well as interpersonal and organizational skills
  • Tech-savviness and affinity for innovative technologies
  • Ability and willingness to work during the week and from our Munich office at Werksviertel

  • Very competitive salary
  • Working closely with founders
  • A very international and diverse team
  • A very flat team structure
  • 30 paid vacation days per year
  • Regular team events and office perks
  • Great office at the centre of Munich
  • Modern working equipment