Description

nWe are one of the fastest-growing podcast & audiobook platforms in Europe and we are now looking for a Customer Care Coordinator for the Central Europe markets who loves customer support and wants to face new challenges.nn

nCome and join us on our journey to enrich lives through listening n
n

nFounded in Copenhagen in 2019, Podimo is a platform for podcast and audiobook lovers as well as audio content creators. Our app puts a world of podcasts and audiobooks at your fingertips. Our revenue-sharing model rewards creators for making content that people want to hear – whether they have an established following or a niche audience.nn

This is the rolen

nAs a Customer Care Coordinator, you will play an important role in the company, as you will manage the customer support (listeners and podcasters) strategy and performance for the Central Europe markets. Therefore, it is important that you communicate with other areas of the organization, define the local support strategy, manage performance, and get valuable insight for the business.nn

nThis person reports to the global Customer Care Manager, and will also be closely integrated into the Dutch and German team.n
n

Your main responsibilities in this role:n

nManage real-time daily operations by monitoring KPIs and ensuring best-in-class customer servicenn

nConsistently work to identify bottlenecks and inefficiencies in our processes and help improve themnn

nProvide feedback and suggestions for improvements to responsible teams as a voice for usersnn

nMaintain active communication with the local team to make sure the voice of the customer is heard in local launchesnn

nProvide feedback to local stakeholders on the market pulsenn

nEmbrace the strong team spirit within a local and global department to ensure an efficient, streamlined operation and excellent customer satisfactionnn

nFoster a customer-centric attitude and drive customer prioritiesnn

nResponding to high-priority and complex inquiries from users (Tier 3 only)n
n

This is youn

nCustomer experience is where you want to shine. You have a proactive mindset and get excited with problem-solving. You love to solve complex challenges and always try to find new ways of improving processes to make our customer experience even better.n
n

Experience we’re looking for:n

nYou have past experience working in customer support (a big plus if it was a subscription business)nn

nYou are data-driven when making business decisionsnn

nYou are tech-savvy and pick up quickly on new systemsnn

nYou have excellent Dutch or Greman writing and grammarnn

nProfessional English verbal and writing skills (Internal language in Podimo)nn

nAbility to demonstrate good problem-solving skillsnn

nAbility to approach coupled with the ability to identify future opportunitiesnn

nCapacity to adapt the style of communication to the audiencenn

nNaturally, being passionate and knowledgeable about podcasts, audio content, media, and entertainment is a big plus!n
n

Parental Leave:n
Equity Participation:n
Supportive Culture:n
Flexibility & Well-being:n
Performance, Learning & Development:n

Equal Opportunity Employern

nPodimo is an equal opportunity employer, and we believe in equal opportunities for all in our workplace. We don’t discriminate based on race, colour, religion, disability, gender identity, sexual orientation, marital status, age or political orientation, no matter where we operate.n
n

This is usn

We have zero time for sharp elbows and big egos.n

nWe’re fiercely passionate about discovering, creating, and obsessing over great stories. We support our creators deeply, and have massive respect for their process as we help them bring their most exciting ideas and stories to life. We love what we do, but more importantly, we have a good time doing it.nn

nWe seek to build a company and culture that mirrors the diversity of the world we’re living in. This means; diversity of talent, voices, ideas, and thoughts. That goes both for our brand, our content, our creators, and our teams.nn

nYou are welcome at Podimo for who you are, no matter where you come from, what you look like, or what stories you have playing in your headphones.n
n

nnDepartmentnnnnCustomer CarennnnLocationsnnnnAmsterdam, BerlinnnnnRemote statusnnnnHybridnnnnEmployment typennnnFull-timennn

nWorkplace & Culturenn

nWe’re a courageous and curious bunch. We recognize the value every individual brings, and respect our coworkers’ ideas, opinions, and time. We approach our work with integrity and humility, and believe that we are better together. We have zero time for brilliant jerks.nn

nWe’re fiercely passionate about discovering, creating, and obsessing over great stories. We support our creators deeply, and have massive respect for their process as we help them bring their most exciting ideas to life. We love what we do, but more importantly, we have a good time doing it.nn