Description
Our Customer Support Team plays a crucial role in ensuring players have the best possible experience — whether they need assistance with game mechanics, troubleshooting technical issues, or resolving payment concerns. We believe that exceptional player support is key to maintaining a thriving and dedicated player base.
As a Customer Support Representative (f/m/d) , you will be the first point of contact for our players, ensuring that every interaction strengthens their connection to the game. You will assist with technical issues, provide solutions, and escalate recurring problems to improve overall game quality.
- Player Support:
- Problem-Solving & Troubleshooting:
- Bug Reporting & Escalation:
- Knowledge Management:
- Player Feedback & Game Improvements:
We’re looking for a proactive problem-solver (f/m/d) with a passion for games and strong customer service skills.
- Experience in Customer Support
- Fluent in Russian & English
- Passion for Gaming
- Technical Aptitude
- Strong Communication & Empathy
- Organizational & Multitasking Skills
- Proactive & Solutions-Oriented
- Exciting tasks and projects:
- Modern working environment:
- Hybrid Work Model:
- Work-Life-Balance:
- Benefits:
- You decide:
Ready for the Next Level?outstandingn player experience a Travian Gamest t ! Let´s Game on!
