Pandora awakens dreams. Brings unforgettable moments. Gives a voice to people’s loves. Everyone has their own personal stories and desires. With Pandora’s unique jewelry, our customers get the opportunity to tell and fulfill them. 28,000 employees (`pandorians’) in over 100 countries are passionately committed to this. At our headquarters in Copenhagen, in 6,800 shops and concept stores worldwide, and in several regional head offices. As the largest jewelry brand in the world, we are a retail, wholesale, manufacturing, and e-commerce company and a pioneer in sustainability: We manufacture our jewelry in two LEED-certified production facilities in Thailand using primarily recycled silver and gold. We are also working to become carbon-neutral by 2025.

Pandora is in the midst of ambitious growth. Do you want to help shape this path? And make people happy with sustainable and affordable high-quality jewelry?

Then join our team at our Head Office Northern Europe in Hamburg, situated right next to the Alster, as

Hamburg | full-time
As a Divisional Sales Manager (DSM) you are part of the Northern Europe Sales & Operations team. You are responsible for the overall sales performance of a division or country for one channel of distribution, including Owned & Operated (O&O) locations. As a DSM, you are dictating the divisional priorities/focus areas in consultation with the Sales Director, managing the Regional Sales Managers (RSMs) as well as building and leading high-performing teams. In the role of Divisional Sales Manager for the Austria & South Germany you will be responsible for approximately 80 stores and you will have up to seven direct reports (Regional Sales Managers).

  • Shaping the divisional direction to increase the performance of relevant sales channels and communicating this clearly to the division to ensure alignment and buy-in
  • Assessing growth opportunities within the division, including the potential size of the network across O&O stores, SIS, etc.
  • Setting regional goals and sales targets in collaboration with the RSMs
  • Having a strong presence in the field by conducting (bi-)monthly travels/visits with each RSM, coaching and supporting them to make sure expectations are met across areas such as team & talent management, inventory, brand standards, operational standards and excellence in service, ensuring a world-class customer experience
  • Identifying trends, best practices and opportunities through the division of continuous observation on visits, surveying of RSMs/Store Managers and weekly calls to constantly improve the sales performance and profitability of the division and taking any actions necessary
  • Building strong relationships within the sales network to seek out best practices to drive the divisional business and ensure strong cross-functional relationships with cluster departments, communicating relevant business information, and aligning on delivering on divisional plans for marketing, HR, VM, products, initiatives, etc.
  • Reporting relevant information to the Sales Director in a timely manner, including underlying drivers of performance and trends for decision-making
  • Supporting the Sales Director by co-creating and executing strategic initiatives, including but not limited to new store openings, acquisitions and other commercial activities

  • You hold a BA in Economics, Business Administration, Marketing or similar
  • You ideally have 10+ years of professional experience in retail industry; you have managed divisions or large regions of stores and have proven the ability to build and develop a successful and comparably sized team
  • You are able to identify areas of opportunities, through revenue growth and cost efficiencies, and elevate this into an overall divisional strategy in consultation with the Sales Director
  • You are always up to date on divisional and cluster business environment and can translate this into action, setting the divisional strategy, sales budget and goals
  • Your excellent leadership skills foster an environment that encourages and enables the team to build skills and develop their careers
  • You have a strong analytical and strategic mind-set combined with excellent communication skills
  • You take ownership for the results in your division, and you set and monitor financials, resources and outcome; moreover, you identify commercial, operational and people risks and plan actions for mitigation strategies
  • You are passionate about customer experience and you drive all its elements consistently

Our jewelry allows people to celebrate their uniqueness. And the same applies to you: Be who you are! We have summed up the essence of our values in four sentences: WE DREAM, for we are visionary and go beyond the obvious. WE DARE, for we are pursuing our ambitious goals with courage and speed. WE CARE, for we care passionately about each other, our customers, and our planet. Every day, we want to offer you a fulfilling workplace where we can grow and make things happen. And WE DELIVER, for we keep our promises to colleagues, customers, and partners.

Not only our charms, bracelets, rings, and the like are breathtaking – but also the many advantages that we offer our employees. We have these gems in the casket for you:

  • Internationally successful company with a flat hierarchy
  • A highly motivated team with a can-do-attitude
  • A competitive salary and an attractive bonus scheme
  • Personal and professional development through regular e-learning modules, trainings and workshops
  • Company pension scheme with an attractive employer contribution and insurance package
  • An attractive employee discount on our jewelry assortment
  • Gym membership at Fitness First at a reduced Pandora-Corporate-Rate
  • Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events and corporate deals
  • Events and incentives throughout the year

We love to celebrate special moments together that matter to us like your birthday, where you are given a special leave day, or with corporate events in the summertime and at Christmas.