Description

nBerlin, Deutschland (hybrid)nnnnAngestellte/rnnnnKundenservicennn

nFrontnow transforms online shopping into a dynamic, hyper-personalized and inspiring experience. We enable businesses to flourish in the digital age and significantly impact the way customers shop online – resulting in a more profitable and customer-centric retail world.nn

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nAs a highly innovative company based in the vibrant tech hub of Berlin, Frontnow offers unparalleled freedom and flexibility in the workplace. We create a diverse, inclusive environment and value your unique skills and experiences. Become part of our passionate team and help us redefine e-commerce.nn

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nWe are looking for a dedicated Customer Success Manager (m/f/x) to join our sales team and play a central role in expanding our customer base. This position is an excellent fit for motivated individuals looking to gain a foothold in a growth-oriented environment and advance their sales career.nn

nFrontnow is redefining e-commerce with AI, providing businesses with powerful pre-sales tools to maximize core KPIs and provide an in-store like shopping experience. Our vision is…nn

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nAufgabennn

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  • Onboarding new customers:n
  • Follow up on subscription renewals:n
  • Upsell and cross-sell:n
  • Relationship building:n
  • Conducting regular review meetings:n
  • Project management:n
  • Collaborating with the sales team:n

nQualifikationnn

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  • nGerman and English language skills at professional levelnn

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  • nAt least 3 years of experience in customer success, account management or similar positions, preferably with a SaaS backgroundnn

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  • nExperience in leading customer projects independentlynn

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  • nExcellent self- and time management with a high degree of flexibility, sense of ownership and initiativenn

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  • nStrong analytic skills as well as communication, presentation and negotiation skills.nn

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  • nUnderstanding of planning processes in software development and corresponding skills to manage expectations towards customersnn

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  • nEffective organizational and task management skillsnn

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  • nIndustry knowledge, particularly in the areas of AI and LLM (preferred but not required)nn

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  • nFlexible working hours: Customize your schedule to fit your individual needs.nn

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  • nTailored remote work arrangement depending on the position you apply for.nn

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  • nNumerous employee benefits through our partner Become1 plus Deutschlandticket.nn

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  • nGenerous personal development budget: Invest in your growth with courses, conferences and more.nn

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  • nCutting-edge technology: Work with the latest tools and technologies in the industry.nn

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  • nCompetitive compensation package: Appropriate for your experience and expertise.nn

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  • nOpportunities for career development and advancement within the company.nn

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  • nCooperative, supportive and inclusive team culture: Become part of a team that truly cares about your well-being and success.nn

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nAt Frontnow, we offer you a diverse, inclusive environment and value your unique skills and experiences. Become part of our passionate team and help us redefine online interactions with virtual assistants.