Description
nLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.nn
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nAt LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.nn
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nLivePerson is currently seeking a creative and talented professional to join our team as a Backend Engineer (Java/Node.js) as part of our Conversation Exchange Services team. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state-of-the-art services that are used by our largest customers. Together with the team
What You Be Doing In This Role:n
You will:nn
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- nOwn the design and implementation of significant portions of the product developmentnn
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- nHelp set the features, architecture, and best practices of the team, and have significant influence on our overall strategy. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements.nn
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- nCreate a reliable, scalable, and high performance service requiring exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems.nn
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- nBe somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.nn
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- nDrive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientistsnn
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- nBuild, scale and maintain critical features of the Enterprise platform that are used by millions of users and hundreds of thousands of customer service agents.nn
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- nUnderstand the customer/business requirements and translate them to elegant/flexible/easy-to-use platform capabilities. Actively work with Customer Support and Solution teams to handle customer inquiries and minimize escalationsnn
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- nCollaborate with multiple external integration partners and come up with integration solutions that will enrich our Conversational Cloud platform and drive 100x growthnn
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- nParticipate in the long term product roadmap discussion, represent the product/platform in the architecture review boards, and advice product management team on the technical aspects of product strategynn
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- nAdopt, embrace, and promote agile and test-driven software development practicesnn
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- nAn excellent communicator who is comfortable with leading a white-board design discussion, meeting with customers under pressure, articulating the technical value proposition to non-technical audience, and presenting to senior managementnn
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Some of the technologies we are using:n
- nJava 17, Spring Bootnn
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- nKafka, Hadoop, OLTP knowledgenn
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- nMySQL, CouchBase, Cassandra, Elasticsearch, Redis, Hazelcastnn
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- nJenkins, GitLab Fluxnn
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- nGrafana, Kibana, Prometheusnn
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- nDocker, Kubernetesnn
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- nExperience with cloud-based services: API Gateway, Load Balancer, etc. Google Cloud Platform is a plusnn
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- n7+ years of experience with Java at scale.nn
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- nExperience with large-scale distributed microservices architecture.nn
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- nPast experience working with end-to-end product mission-driven teams.nn
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- nSolid understanding of RESTful and GraphQL APIs.nn
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- nHands-on with CI/CD, monitoring, observability, and production readiness.nn
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- nSelf-motivated and enthusiastic about the end customer experience.nn
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- nExperience with globally distributed teams in multiple time zones is a plus.nn
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- nWillingness to participate in paid on-call duty approximately every 6th weeks, in alignment with our “You Build It, You Run It” philosophy.nn
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Applicants must be authorized to work for any employer in Germany.
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Benefits:n
- nPersonal time off 33 days – Vacation (28 days) and care days (5)nn
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- nAdditional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievementsnn
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- nDevelopment: Generous tuition reimbursement (up to 6.000USD per year) and access to internal professional development resourcesnn
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- nInternet and Mobile reimbursementnn
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- nBe flexible, work flexibly and from anywhere – no defined working hours or boundariesnn
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- nRemote first company with offices in Mannheim and Berlinnn
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- nModern equipment (MacBook Pro)nn
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- nVolunteering Days – Use them to make a difference in your community. Whether it’s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We’re here to help you create a meaningful impact.nn
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- nMonthly connection: Join our monthly connection pizza day in the office!nn
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- nWe were awarded by Great Place to Worknn
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- nIf you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.n
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Belonging at LivePerson:n
nEqual opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don’t hesitate to let us know.nn
