Integration Specialist EMEA

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nVention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention’s nonline-first manufacturing automation platform (MAP)nnn enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.n

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nVention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of nCanada’s Most Admired Culturesnnn and nGreat Place to Worknnn , we are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can’t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture, feed each other and are safeguarded with the same level of attention. Ou nvalues & principlesnnnr include:n

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• We make our clients successfuln
• We execute and delivern
• We debate, then commitn
• We innovate to inspiren
• We collaborate to achieve more –n
• We empower our people to reach their full potentialn

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nAs Integration Specialist, you will serve as a technical expert responsible for ensuring outstanding customer support, giving product feedback to our development teams, paving the way for delivering turnkey solutions in Europe, overseeing the VXC in Berlin, and leading technical training sessions.n

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nYour mission is to guarantee exceptional customer satisfaction, and the successful deployment of turnkey projects while adhering to expectations and lead times.nn

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nMore specifically the role includes but is not limited to:nn

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Customer Supportn

nTraining: Conduct VAP, pre-sale, and post-sale training sessions covering technical onboarding, assembly training, maintenance, and technical support during equipment commissioning.nn

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nLogistics and Operations: Proactively address logistics and delivery issues, acting as the primary liaison between operations, sales, and clients. Handle tasks such as order processing, follow-up, returns, and Zendesk administration.nn

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nRemote Support: Engage with customers in Remote Support subscription calls, especially for VIP-level clients.nn

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nCommunication Management: Monitor phone calls and ensure proper routing within the organization. Collaborate with other departments to drive continuous improvement projects that enhance the customer experience.nn

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nProcess Optimization: Create and maintain a roadmap for continuous improvement, optimizing the end-to-end delivery process. Provide valuable feedback to relevant teams (Product, Applications, Sales, Marketing) to resolve issues and enhance future deliveries.nn

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Integration:n

nProject Management: Act as the project manager for the delivery and commissioning of complex equipment, facilitating collaboration between internal and external stakeholders.nn

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nPre-Sale Support: Assist in the pre-sale process by conducting testing and leveraging your product expertise.nn

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nTurnkey Projects: Execute project management tasks and manage customer communications related to Vention’s turnkey projects.nn

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nOn-Site Deployment: Install, configure, deploy, and commission Vention’s turnkey projects at client sites, focusing on both hardware and software integration.nn

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nPost-Commissioning Support: Take ownership of the initial post-commissioning support phase for clients, ensuring a smooth transition into regular operations.nn

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nDocumentation: Develop and refine documentation related to the delivery process, with the goal of eventually transferring execution responsibilities to different teams.nn

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nWorkspace Optimization: Ensure the efficient organization and functionality of the Berlin VXC Demo Room and the warehouse deployment zone to boost productivity.nn

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Technical Expertise:n

nAutomation System Design: Program, and validate automation systems according to client specifications, utilizing technologies such as Vention MachineMotion controller, Vention MachineLogic programming, Python, and robot programming.nn

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nRobotics: Support Robot Applications and validate robot applications, including platforms like Fanuc, Doosan, Universal Robot, and EPSON.nn

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nAutomation Programming: Act as an expert in Vention’s programming stack: MachineLogic, Python, Ethernet IP, and Low-Level Socket API.nn

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• nApplication Engineering Support: Assist with ad hoc projects where required pending capacity.nn

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• nMechanical/ Electrical/ Electronics/ Mechatronics, Robotics, Computer, Electro-mechanical or Industrial Engineering.nn

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• nYou are proficient in German and English – another major European language is a plusnn

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• nGood overall computer skills with demonstrated ability in a programming language, preferably Pythonnn

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• nRelevant experience in system troubleshootingnn

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• nExperience with the Linux terminal is a pronn

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• nYou have strong communication skills, and it comes easy to you presenting to clientsnn

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• nYou are passionate about daily client interactions and mechanical designnn

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• nWillingness to travel 15% of the timenn

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nAdditional Informationnn

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How We Take Care of Youn

• nFlexible paid time off and remote work policiesnn

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• nComplimentary beverages and snacks so that you are fueled and ready for your daynn

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• nGlobal comprehensive health plans so you feel your bestnn

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• nCareer growth opportunities. Your future matters.nn

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• nFun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nightsnn

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• nTime off to volunteer and give back to your community.nn

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Commitment to Equal Employment Opportunityn

nOur culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.nn

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nWhen you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long term relationships as a result of the intensity and passion.nn

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nWe’re passionate about helping you do your best work.