Description

As a growing IT service provider, we are looking for you to join our service team as a (Senior) IT Service Consultant (m/f/d) Cisco Systems – Enterprise Network for one of our locations in Hamburg, Munich, Berlin, Leipzig, Frankfurt, Stuttgart or Cologne as soon as possible. Here you will support large and medium-sized customers and provide 2nd level support.

  • You support our customers by accepting and processing their fault and support requests at 2nd/3rd level for all technology fields in the area of Cisco Enterprise Networks
  • You take on technical responsibility for Managed Service customers, monitor their (SD) infrastructures and work together with your colleagues, Cisco TAC and other manufacturers
  • You are also responsible for monitoring lifecycle projects and ensuring customer satisfaction
  • You expand your knowledge on a daily basis and develop creative solutions
  • You take responsibility for compliance with SLAs and the documentation of your customers
  • You actively shape the cooperation with our customers and identify optimisation potential in the customer environments
  • You participate in internal workshops and projects and actively contribute to our continuous development

  • You have successfully completed your studies or training in the IT environment and have approx. 3-5 years of practical work experience
  • You also have experience in operating and troubleshooting enterprise network environments
  • Points of contact with the manufacturer Cisco Systems and a CCNA certification are desirable
  • You have good analytical skills and enthusiasm for innovative technologies
  • You are characterised by a high degree of service and customer orientation, commitment and initiative
  • You have a very good command of German and English

  • 30 days holiday and flexible working hours
  • Sports programmes (Wellpass, Urban Sports Club), bike leasing and company events
  • We support your passion: promotion of further training (e.g. Cisco certifications) and the opportunity to test projects in a practical way in our laboratory environment
  • Focus on future-proof and innovative technologies
  • Regular development meetings to help you shape your career
  • An attractive working environment in our central offices with height-adjustable desks, two screens, free fruit and drinks, etc.
  • Germany ticket and the option of a kindergarten allowance

We offer you even more! Discover all our benefits here.