Description

` The role is expected to carry out following function/activities as part of this job.

  • As a team member you will be handling Incidents and resolve within SLA
  • Act as a SME in Intune, SCCM client troubleshooting, windows client patch deployment and remediation.
  • Be a part of the team who operates aligned to global time i.e. 24×7.
  • Involve in problem management sessions.
  • Must contribute to the changes w.r.t OS, windows client patching.
  • Coordinate with other teams for Incident resolution and Project Implementations
  • Coordinate with the team in daily calls, weekly calls etc.
  • Monitor the status of incidents, changes daily, weekly by using the internal tools.
  • Work with customers in case of new OS releases, testing /UAT from other sites.
  • Work with the shift leads to excel in the operations.
  • Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
  • Implement Service improvement and involve in the transformation initiatives.
  • Use PowerShell scripts for automating daily tasks.
  • Monitor SCCM environment by logging in across APAC, EMEA and LATAM
  • Should be able to read, understand various SCCM logs as per the issues.

  • Experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function
  • Solid Windows troubleshooting skills
  • Support System Center Configuration Manager (SCCM) and Intune administration and engineering, collection and query creation and management; application and package creation and deployment; content distribution, management and troubleshooting, and custom report creation.
  • Use SCCM and Intune software update groups to keep Windows workstations and servers patched to correct levels.
  • Expert knowledge of SCCM and Intune to include device enrollment, policy management, application deployment, compliance enforcement, and conditional access
  • BitLocker Encryption through Intune
  • A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
  • Should have good understanding of Microsoft Active Directory, Patch management, DHCP and DNS
  • Must have hands on experience in ITSM-ServiceNow
  • Proven Customer Service skills
    *Excellent written and oral communication skills in German and English
  • Experience in Scripting languages like PowerShell

Technical skills (Required – Nice to have)

  • Awareness of latest technologies and trends
  • Knowledge of agile methodologies
  • Must have the ability to identify and instill industry best practices.
  • Proven Customer Service skills
  • Excellent written and oral communication

Language skills – German and English

People skills

  • Client management
  • Team co-ordination

Soft skills

  • Create deep client impact.
  • Execution excellence

Role – Lead Consultant
Technology – Workplace EUC Lead
Location – Stuttgart, Germany

Auto req ID

122825BR

Role Designation

2016BLDCON Lead Consultant

State / Region / Province

Baden-Wurttemberg

Country

Germany

Interest Group

Infosys Limited

Role

Lead Consultant

Company

ITL Germany

Work Location

Stuttgart