Atlantic Forwarding Group is a medium-sized freight forwarding company with a global presence and a focus on sea freight. We are a small, newly formed, ambitious team in our German office in Hamburg, which has set itself the goal of becoming a leading player in our industry. We offer our customers customized solutions for their logistic challenges, whether national or international, and provide them with a first-class service and competent advice. We have a strong network of partners and own houses with which we ensure a smooth and cost-efficient transport process. Our team consists of experienced professionals who continuously develop their skills and feel comfortable in a dynamic environment.

As an Operations Excellence Specialist Europe & Americas (m/f/d) with us, you will have the opportunity to use your skills and knowledge in an exciting and varied environment. We offer you an open and team-oriented working atmosphere, where you can contribute and implement your ideas. Become part of our team and actively shape the future of Atlantic Forwarding Group!

As an Operations Excellence Specialist, you will play a crucial role in enhancing our operational processes and ensuring high standards of quality and efficiency. Your responsibilities will include process adherence, digitalization initiatives, quality improvement, and governance. You will work closely with various teams to drive continuous improvement and support the organization in achieving its operational goals.

Key Responsibilities:

Process Adherence:

  • Develop, implement, and maintain operational processes.
  • Ensure compliance with established processes.

TMS Management:

  • Oversee Transport Management Systems (TMS) communication.
  • Manage specific TMS cases requiring unique validation.

Digitalization Initiatives:

  • Identify and implement digitalization opportunities to reduce costs and enhance efficiencies.

Continuous Improvement:

  • Detect and address quality issues.
  • Drive continuous improvement.

Governance and Compliance:

  • Maintain operations manuals.
  • Support governance policies and ensure compliance through audits and reviews.


  • Lead decision-making for operational activities with governance or compliance implications.
  • Collaborate with Management for alignment on critical decisions.

  • Vocational education in freight forwarding.
  • Proven experience in operations management or process improvement.
  • Strong understanding of TMS and other relevant systems.
  • Good skills in Excel and PowerBI
  • Excellent communication skills.
  • Experience with digitalization projects.
  • Strong decision-making and leadership abilities.

  • An open, friendly, and dynamic global team with strong support for your personal and professional growth.
  • A value and performance driven environment.
  • Flexible working hours and the option to work from home occasionally.
  • Modern office space.