Description

  • Work closely with the Operations team to respond to customer inquiries through several channels (Email, Social, and Telephone), delivering world class, luxury customer service to Aeyde clients (B2B and/or D2C).
  • D2C: Take ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
  • D2C: Assist with customer service reporting using Gorgias and Shopify.
  • B2B: Prepare outbound shipments by completing shipping documents, shipping labels, customs procedures, creating IFI’s, as well as arranging ship-outs and pick-ups with our 3PL.
  • B2B: Proactively track and monitor B2B orders, ensuring deliveries align with go-live dates and launches, and maintain accurate records in the ERP system.
  • Help the supply chain management team to support them in their day-to-day and be flexible on taking on new challenges.

  • Currently enrolled as a student and looking for a 6-month compulsory internship as part of your university studies.
  • Studies in Business, Supply Chain, Fashion Management or other relevant subjects.
  • Ability to work within a fast-paced environment together with several teams.
  • Well organized and detail-oriented.
  • Strong Excel skills.
  • Experience with Shopify and NetSuite is a plus.
  • Excellent communication skills in English required, German is a plus.
  • Legally authorized to take up employment in Germany.

  • Start: March/April 2025

Why us?

  • A modern office in the center of Berlin.
  • Once-per-season gift voucher, to be used on Aeyde footwear and accessories.
  • Subsidized Urban Sports Club membership or Berlin Public Transport pass.
  • German lessons for international employees.

About us