Quality Manager (m/f/d)

We as NTT Global Data Centers EMEA are one of the leading and largest data center providers and for more than 20 years, we have been supporting our clients from a wide variety of industries with our talented team of more than 1000 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, the Netherlands and in Great Britain and expanding into further markets.

We are looking for the next possible date in Frankfurt am Main for a

Quality Manager (m/f/d)

As our Quality Manager (m/f/d), you will be responsible for drivng forward the maintenance and further development of the Quality Management System (QMS) as an Integrated Management System (IMS). In cooperation with a variety of stakeholders, you will ensure compliance with the defined internal and external regulations and the highest level of process-oriented quality assurance and continuous improvement within NTT Global Data Centers (GDC).

The role will be based in Frankfurt or London and is full-time and hybrid.

• Managing a QMS in compliance with the ISO 9001 standard and driven as an IMS
• Manage the company-wide certification strategy and audit framework relevant to the IMS
• Perform internal audits in alignment with the Internal Control System, certification and Global requirements
• Coordinate certification audits defined by the certification strategy
• Manage and further develop a central database for deviations and improvements identified during audits and ensure root cause identification and on-time completion of related actions
• Coordinate the consolidation of the different management systems under IMS to ensure an effective and efficient IMS and the compliance with the corresponding certification standards
• Maintain and continuously improve the instructional documentation for the QMS
• Support in monitoring the key performance indicators (KPIs) for the QMS, in regular reporting and in management reviews
• Support departments in achieving a company-wide high level of quality and clear documentation and identifying improvement potentials and supporting the Commercial unit on client requests and audits
• Drive awareness of QMS and certifications within the company

• Successfully completed university degree (Master/Diploma desirable) or comparable professional experience
• Expert knowledge in quality management, internal auditing and ISO 9001, proven by an appropriate qualification
• Knowledge of other standards (e.g., ISO standards, PCI DSS, EN 50600, TIA 942, ISAE 3402) is desirable
• Working knowledge of quality improvement methods and tools (e.g. CAPA, root cause analysis, SWOT, 5 Whys)
• Fluent verbal and writing skills in English and German

• A permanent employment relationship in a highly professional working environment with challenging tasks in a future-proof industry
• Flat hierarchies and a pleasant, appreciative working environment
• Structured induction by experienced colleagues and a personal mentor
• Individual personal and professional development opportunities through our internal and external offers
• Capital-forming benefits for the company pension scheme