Description

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a DUTCH-speaking Customer Service Representative (m/f/d) for Foundever! Provide excellent customer service to customers of an extended warranty provider for consumer electronics and home appliances.

Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments – with Foundever !

We have a wide variety of people working for us – career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. All people are welcome at Foundever! Where are

  • Damage assessment of defective electronic devices of our Dutch-speaking customers by telephone and e-mail
  • Increasing customer satisfaction by processing inquiries quickly and competently
  • Review of the submitted claims for damages

  • Fluency in Dutch (C2-level) and English (B2-level)
  • Commercial and technical affinity regarding the internet and phone calls
  • PC literacy
  • Previous customer service experience preferable
  • Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
  • Willingness to learn and eagerness to learn
  • Empathetic and
  • etc.)
  • Optional German language classes

You have the following requirements for working from home:

  • A broadband connection (DSL, VDSL or cable connection)
  • An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)
  • A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and ideally be connected to the home network with IPv4.
  • A quiet, lockable room to work in and an ergonomic workstation
  • Your place of residence must

Start date: 16.09.2024 | Location: Home Office | Weekly hours: 20 – 40 h

Working hours: Mon – Fr between 10:00 AM and 06:05 PM | Sat between 09:00 AM and 1:00 PM

Salary: 2.382 – 2.582 €/month (Fixed salary 2.152 €/month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month)

Benefits

  • 100% home office
  • Permanent employment contract with 27 – 30 vacation days (depending on length of service) + special leave for special occasions
  • Number of hours per week that suits you and your life: 20, 25, 30, 35 or 40 hours per week possible!
  • Employee benefits with added value: exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more
  • Get to know your colleagues at our great summer parties or cozy barbecue evenings
  • Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally!
  • We have great people working for our good: MaxPerts , Works Council + Representative Council for Severely Disabled Employees + Diversity Team
  • Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
  • Digital, paid training and hardware provided for the ideal start with us
  • Sustainability – We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
  • International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus,

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