Description

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a NORWEGIAN-speaking Customer Service Representative (m/f/d) for Foundever! Provide excellent customer service to customers of an extended warranty provider for consumer electronics and home appliances.
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments – with Foundever*!*https://vimeo.com/869123333/8b58d2ed9e

– Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mail
– Increasing customer satisfaction by processing inquiries quickly and competently
– Review of the submitted claims for damages

– Fluency in Norwegian (C2-level) and English (B2-level)
– Commercial and technical affinity regarding the internet and phone calls
– PC literacy
– Previous customer service experience preferable
– Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
– Willingness to learn and eagerness to learn
– Empathetic and socially competent personality
You have the following requirements for working from home:
– A broadband connection (DSL, VDSL or cable connection)
– An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)
– A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and ideally be connected to the home network with IPv4.
– A quiet, lockable room to work in and an ergonomic workstation
– Your place of residence must be

Start date: 02.09.2024 | Location: Home Office | Weekly hours: 20 – 40 h | Working hours: Mon – Fr between 08:00 AM and 8:00 PM / Sat – 09:00 AM – 5:00 PM | Salary: 2.482 – 2.682 €/month (Fixed salary 2.152 €/month at 40h/week + Language Bonus 300 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month) – 100% home office
– Permanent employment contract with 27 – 30 vacation days (depending on length of service) + special leave for special occasions
– Number of hours per week that suits you and your life: 20, 25, 30, 35 or 40 hours per week possible!
– Employee benefits with added value: exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more
– Get to know your colleagues at our great summer parties or cozy barbecue evenings
– Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally!
– We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team
– Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
– Digital, paid training and hardware provided for the ideal start with us
– Sustainability – We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
– International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)
– Optional German language classes )
We have a wide variety of people working for us – career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. All people are welcome at Foundever! Where are you staying?
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