Description

adidas is the brand that started it all. For seven decades we have been looking at what people wear on the courts, tracks, and playing fields — and have worked tirelessly to make it better. This is what excites us every day anew: making a difference by shaping the future of sport. Because for us, sport can change lives for the better.

Purpose & Overall Relevance for the Organization:

  • Contributes to the achievement or exceeding of sales figures and KPI targets by:
    • Creating an emotional connection with the customer and representing the brand values
    • Serving customers and diligently executing store operations
    • Using specialist knowledge and experience to give feedback and support to certain team members
  • Responsibilities:
  • • Pays attention to correct payment processes including careful product handling
    • Ensures ordering of means of payment
    • Completes cashing-up procedures
    • Takes responsibility for complaint management and the processing of customer orders
    • Conducts inventories of small parts
    • Is aware of store targets and actively works to meet or exceed these by using all the resources
    available
    • Identifies improvement possibilities and communicates suggestions to Store Management in order
    to steer commercial success
    • Is responsible for the onboarding and initiation training of new cashiers
    • Is a role model for customer service, using the customer service model
    • Shares his/her customer service experience and coaches selected team members so that they can
    strengthen their skills in this area
    • Maintains an appealing, pleasant and inviting environment for customers to shop in and pays
    attention to tidiness and cleanliness (if applicable)
    • Complies with store rules and procedures (SOM regulations) and maintains a safe and pleasant
    working environment
    • Collaborates productively and respectfully with team members to meet or exceed store targets
    • Is always willing to support other team members, if required, and guides the team
    • Signalizes a desire to continually learn and seizes all available opportunities to advance his/her
    development and increase performance
    • Endless Aisle (if applicable): informs customers about new ordering/sales possibilities in the online
    shop and uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on
    products during the sales process
    • Click & Collect (if applicable): supervises and monitors new online orders which are placed by online
    customers and have to be reserved, packed and handed over to the customer in the store
  • Authorities:
  • • Conducts feedback conversations
    • Returns and exchange management, handling of minor complaints, higher level of authorization in
    the inventory management system
    • Represents the (Assistant) Cash Desk Manager and Floor Manager in their absence (if applicable)
  • Key Relationships:
  • • Customers
    • Colleagues and supervisors

  • Knowledge, Skills and Abilities:
  • • Competence of an Advanced Retail Professional
    • Expectations booklet for ARP
  • Requisite Education and Experience/Minimum Qualifications:
  • • Vocational training in retail or apprenticeship as a sales associate and multi-year work experience
    • At least 12 months of work experience in sport and/or fashion retail, advanced sales experience and
    a solid knowledge of products, retail and the industry
    • Basic knowledge of English
    • Basic literacy and numeracy skills and advanced communication skill

  • Our Culture
  • AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
  • adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.