Description

Sinclair Germany is Hiring!

We are currently recruiting for a Field Service Technician to join our team in our Mannheim office.

About Sinclair

Sinclair is a global medical aesthetics company, manufacturing and commercializing a wide portfolio of injectable and EBD treatments to support a consumer’s full aesthetic journey.

Founded in 1971, Our products are available in more than 55 countries through our direct presence in key global markets complemented by a network of trusted distributors. Sinclair is a wholly owned subsidiary of Huadong Medicine Company Limited (Hangzhou, China), also known as East China Pharmaceuticals or HMC.

This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

The Service Technician will be responsible for our energy base devices business for DACH countries, you will support the technical service of all Sinclair clients in Germany. Leading our technical service desk, including documenting, training, and supporting our clients.

Act with Integrity Consistently doing the right thing even when it’s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines
Results-Driven Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact
Innovation-Centered Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy
Own It! Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues

  • Handling Return Material Authorization,
  • Service kit preparation and new operation guidelines
  • Prepare service manual
  • Prepare service price list
  • Prepare troubleshooting and handling documentation
  • Train account manager to handle basic troubleshooting and technicall case Harding
  • Authority on decision regarding technical solution.
  • Fill in all documentation as needed
  • Support the technical service of all Sinclair clients in Germany.
  • Facilitate the process of warranty claims, parts selling and service contracts.
  • Manage and control of the parts inventories in Germany..
  • Plan & execute for the repairing hub in Germany.
  • Directs service forecasting for Germany and sets performance goals accordingly.
  • Accountable for meeting or exceeding country service objectives on a monthly, quarterly and annual basis.
  • Develop quarterly, monthly and weekly plans designed to maximize customer relationships and repair processes.
  • Coaches FSE selling capabilities to increase contract sales.
  • Manages performance and provides feedback in a timely manner.
  • Participates in the interview and selection of new FSE.
  • Develop and maintain strong relationships with FSE that enable collaborative efforts to be utilized.
  • Demonstrate thorough understanding with the Sinclair products and of competitive products and positioning.
  • Analysis and controls expenses of the region to conform to budgetary guidelines.
  • Routinely conducts quality control checks to ensure inspections and maintenance is performed as Sinclair’s specifications.
  • Responsible for the creation, distribution, and management of all repair work orders ensuring repair/maintenance is prioritized based on scheduled need.
  • To ensure the service is performed as the Sinclair specifications.
  • To measure and manage KPIs and SLAs and track performance against targets.
  • Design, develop, and document departmental processes.

Sinclair Values:

Your skills and experience

Essential:

  • Electronic or Mechanical practical engineer
  • Ability to travel at least 25%
  • Fluent German & good understanding of basic English
  • Experience in the use of CRM platforms.

Desirable:

  • 1-2 years in similar position is preferred
  • Aesthetic Industry experience is strongly desired, ideally within Energy Based Device

Location: Kaiserring 10-16, 68161 Mannheim, Germany

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.