Description

At Apaleo, we’re revolutionizing the hospitality industry with our API-first property management platform, giving businesses the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth.

Are you ready to make an impact? We’re looking for a Technical Customer Support(f/m/d) to join our dynamic team and help shape the future of hospitality technology!

As a vital member of our Customer Support team, you’ll play a crucial role in empowering our customers to make the most of our platform.

  • Assist and Empower
  • Teamwork and Problem Solving
  • Elevate Customer Experience
  • Continuous Improvement
  • Documentation and Knowledge Management

  • Adaptability:

What You’ll Bring to the Team:

We’re seeking a dedicated team member with the following qualities:

  • Customer Support Experience
  • Technical Skills:
  • Language Proficiency:
  • Team Player:
  • Growth Mindset:

We will give strong consideration to candidates who meet the following criteria:

  • 2-3 years of experiencein technical support, API, automation, or software, with a preference for those with project implementation experience .
  • Proven ability to manage support cases throughout their entire lifecycle , including initial customer inquiries, issue triage, reproduction, documenting bug reports for development handoff, and case resolution.
  • Experience in Accounting/Finance-related support

If you meet these qualifications or believe you have the potential to excel in this role, we encourage you to apply. Your passion for delivering exceptional customer experiences and your commitment to detail-oriented problem-solving matter most to us.

What We Offer:

  • A Diverse & International Team – Work alongside passionate experts from various disciplines and backgrounds, fostering a truly global perspective.
  • Flat Hierarchy & Flexible Structure – Enjoy autonomy and ownership in an environment that values collaboration over rigid hierarchies.
  • A Key Role in a Fast-Growing Startup – Be part of one of the most promising international startups in the hospitality industry, right in the heart of Munich.
  • Fair & Transparent Compensation – Benefit from a clear peer review system and career progression plan designed to reward your growth.
  • Flexible Working Style – We support flexible hours and remote work, depending on the role.
  • Engaging Team Events – Join us for cocktail club nights, team dinners, meet-ups, and the legendary Oktoberfest celebrations!
  • 30 Days of Vacation – Recharge and enjoy a generous annual leave policy.
  • Free Public Transportation in Munich – We’ve got your commute covered!

How you make an impact joining Apaleo:

*We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.