Description

Omio’s vision is to enable people to travel seamlessly anywhere, anyway. We are bringing all global transport into a single distribution system and creating end-to-end magical consumer journeys.

With Omio you can compare and book trains, buses, ferries and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

Omio is the largest source of inventory, with 1000+ suppliers operating in 39 countries. Our brands also include Rome2Rio for global discovery, while Omio powers ticketing and journeys, which attract 900m+ users every year. Our offices are based in Berlin, Prague, Melbourne, Brazil, Bangalore, and London.

We are a growing team of more than 400 passionate employees from more than 50 countries who share the same vision: to create a single tool to help send travellers almost anywhere in the world

Job

The Vendor Operations Manager will play an important role in our vendor operations. In this role, you will manage relationships with offshore vendors to support Omio’s scaling efforts. You will use your project management, analytical skills and innovative thought process to recommend solutions that will help achieve SLAs and customer service goals. You will be solution-oriented in order to drive results.

Team overview, the Business Processing Outsourcing team will provide operational and analytical support on a broad variety of activities with a focus on managing the operational performance of offshore vendors, to include oversight management, and administrative support.

Main tasks and :

  • Monitor vendor relationships to ensure compliance, optimal performance and achievement of business goals according to SLAs and other contractual requirements
  • Support onboarding and offboarding of new and existing vendors across various geographies while ensuring SLAs are still met
  • Maintain highly effective working relationships with vendors and internal business stakeholders to ensure performance metrics are met, identify opportunities for improvements, mitigate risk and eliminate barriers
  • Work closely with your vendor team to achieve key daily, weekly, and monthly operational goals.
  • Communicate to senior operations leaders on projects, goals, and priorities.
  • Identify new tasks to transition to the vendor team and project manage the transition of those tasks from other teams within Omio.
  • Develop ad-hoc reports and provide variance explanations to identify performance improvement opportunities
  • Identifies core issues with current processes, defines strategies and opportunities to improve vendor performance
  • Conduct analysis to identify improvement areas, efficiency gains, data quality enhancements, forecast accuracy with relevant stakeholders within Omio and the vendor
  • Manages communication between vendors and internal stakeholders
  • Serve as the main point of contact for vendors, and become the internal point of contact for cross-

Qualifications

  • 3+ years of professional work experience in a related field, such as Business Process Outsourcing (BPO), analytics, operations, or strategy
  • Experience working in a fast-paced operations environment with responsibility for improving performance metrics
  • Must be highly proficient in Excel (i.e. – pivot tables, vlookup) and PowerPoint with ability to create presentations
  • Strong research, testing, and process improvement skills; good at creating and analyzing business information, creating dashboards, tracking key business metrics with exceptional data management skills.
  • Strong business acumen and ability to interface with cross-functional leaders
  • Ability to multi-task and effectively manage competing priorities
  • Must possess superior analytical skills
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
  • Must be a team player with strong attention to detail and able to

  • independently

Information

What’s in it for you? #LifeAtOmio

This role is based on-site at Omio’s modern & friendly head office in Warschauer Platz, giving you a great environment to learn, grow and develop your career, surround by like minded colleagues, this role also offers flexible working, 50% home/office.

  • Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
  • A competitive and attractive compensation package
  • A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

Recruitment scams: Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind of potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app’s).
Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to . Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect