Work closely with the Operations team to respond to customer inquiries through several channels (Email, Social, and Telephone), delivering world class, luxury customer service to Aeyde clients
Take ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty
Assist with customer service reporting using Gorgias and Shopify
Work closely with our Head of Creative and Art Director on creative and operational tasks, ensuring all assets and materials are on-brand and well executed.
Provide the team with assets for weekly tasks and seasonal launches.
General content creation for assorted uses, e.g. website, social media, press, and newsletters.
General content creation offline and production of print materials, e.g. posters, lookbooks, invitations, and packaging...
Manage and lead Aeyde's Operations team across both B2B and D2C businesses - ensuring the team is onboarded, supported and managed to cover entire order flow
Inbounds: Responsible for D2C & B2B inbound processing including system uploads, communicating inbound to 3PL teams, and processing of book-ins in coordination with the warehouse
Outbounds: Responsible for coordinating with B2B clients for specific shipping instructions, preparing shipping d...
Data Analysis: Utilise various analytical tools and software to analyze historical sales data, inventory levels, and customer preferences to identify patterns and opportunities. This analysis helps in making data-driven decisions related to product selection, pricing, and promotional strategies.
Sales Forecasting: Develop accurate sales forecasts based on historical data, market trends, and upcoming promotional activities. These forecasts help in planning invento...
Support assorted teams with achieving their commercial goals by providing insightful reports, analytical deep-dives, and planning support (e.g. customer analytics, country dynamics, lead-time insights, etc.).
Play a crucial role in the design and roll-out of planning and reporting strategies.
Develop ad-hoc business cases that support sales growth and/or cost improvement initiatives.
Work closely with Product, Sales, Marketing, and Opera...
Define Aeyde's overall wholesale strategy as well as develop seasonal strategies for each market
Further buildout of Aeyde's sales acquisition & internationalisation
Deepen Aeyde's retail representation in the EU market (DACH, UK, Scandinavia)
Drive entry into key markets such as US and Asia while leading negotiations in line with the company goals and connecting Aeyde with top tier stores and presenting the line during fashion marke...
Together with Design you own the seasonal shoes collection build-up, based on numerical guidance from Merchandise Planning
Conduct the seasonal collection brief based on trend research and performance analysis, following Aeydes brand identity
Be on top of the critical path and ensure that all relevant stakeholders (e.g. Design, Product Development and Merchandising & Buying) work towards the agreed timeline
Have a key role as trusted go-to person for the senior management
Maximise the CEOs actionable time by optimising the relevant calendars and supporting a smooth company-wide meeting cascade
Serve as a gatekeeper for incoming requests and efficiently manage all ongoing communication/ coordination with internal and external stakeholders on behalf of the CEO
Organise all travel arrangements, expense declarations and administrative duties...