ABOUT THE ROLE
As Technician, IT Operations, you are the first IT point of contact for Bacardi end-users providing 1st level support with responsibility for customer care, incident management and technical support on computer workstations and peripherals, on all IT Operations areas – network, collaboration tools, end-users computing. You provide immediate resolution whenever possible and you will link with 2d/3rd level of support whenever required, follow-up and loop...