Description
As a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solution-oriented advice to end users and actively work with your stakeholders (3rd level) to find solutions.
- Engaging with existing and potential customers to understand their needs and build long-term relationships
- Care for constantly improving customer experience
- Live the journey of resolving customer issues from start to closure
- Collaborating with other departments, as well as our international partners and 3rd-party vendors
- Completed studies in Media Technology, Computer Science, Audio Production or equivalent work experience
- Experience as a Support-, Service- or IT Specialist in a software company or media organization
- Know-how in several of the following technologies: Radio/Broadcast Automation, Networking, SQL and other databases, HTML, JavaScript, Windows Server deployment and administration, IIS, Linux, Virtualization, Containerization and Cloud technologies, common audio and video formats, DAW’s etc.
- Self-motivation, solid time- and project management skills
- Fluid written and verbal capabilities in English, other European languages desirable
- Strong customer focus and willingness to travel on a regular basis
- The possibility to become a recognized expert in the booming audio business
- Exceptional autonomy to develop your abilities in an agile environment
- Flexible working hours and a good work-life balance in an office-led, but remote-work friendly company
- A diverse company culture connected with major organizations worldwide
- A leading company in the radio industry for over 30 years, privately owned with flat hierarchies
- Modern business locations in the hearts of Munich and Berlin, easily accessible by public transport or bicycle, Montpellier in France is an option too
