Description

  • Initiate and nurture relationships with clients, ensuring long term client success
  • Stay on top of the latest developments in our products and articulate the value to our clients
  • Address and resolve client complaints efficiently, using these experiences to refine processes and prevent future issues
  • Manage and analyze customer data to ensure accuracy, gain insights, and recommend enhancements
  • Coordinate and prepare documentation for international VAT registrations and submissions

  • A team player who is self-driven and thrives in a goal-oriented environment.
  • Proficient in managing and prioritizing a diverse set of tasks.
  • Exceptional skills in both verbal and written communication.
  • Proficiency in data analysis, with the ability to collect, track, and interpret substantial data sets.
  • A proactive approach with meticulous attention to detail and commitment to meeting deadlines.
  • Strong computer literacy, particularly in MS Excel, and experience with CRM systems.
  • Language proficiency: Fluent in German and English; additional languages are a significant advantage.

  • Join a rapidly expanding company and make a tangible impact.
  • Gain immediate responsibility with immense potential for career growth within our company.
  • Experience a steep learning curve in Customer Success management.
  • Acquire a deep understanding of the e-commerce industry and client development.
  • Be part of an international and dynamic team characterized by flat hierarchies and quick decision-making.
  • Enjoy Berlin start-up vibe with flexible hours and a hybrid work model.
  • Work with an internationally-minded team dedicated to growth and innovation.
  • Our office is conveniently located in the heart of Berlin, easily accessible by public transport.
  • Competitive salary and benefits package.