Solution Consultant (m/w/d)

We are a start-up that develops automation solutions to eliminate boring tasks and take customer service in Zendesk to the next level. Our tools are ready-to-use and solve the most common issues with ease.

With over 300 projects under our belt, we know what truly matters. Whether it’s complex workflows or small challenges, we provide solutions to optimize processes in cloud software and minimize manual tasks.

Are you excited to revolutionize the future of customer service and make a real impact with us? Then get in touch – we’d love to hear from you!

As a Solution Consultant, you are as the bridge between customers and technology. Your primary motivation is to make customers happy by identifying their challenges and proactively offering suitable solutions. You thrive on finding innovative ways to tackle complex problems and draw energy from seeing satisfied customers.

Your technical background enables you not only to understand the issues but also to craft and implement the best possible solutions.

• You are experienced with OCR (Optical Character Recognition) and understand the challenges of document processing
• You have worked with Regex and know how to use it for data extraction and validation
• You are familiar with creating prompts for LLMs (Large Language Models) and bring expertise in optimizing them
• You have basic knowledge of JavaScript or Python and use these to build workflows or simple automations
• APIs are no mystery to you, and you enjoy tackling complex technical scenarios.
• HTML, XML, JSON, as well as HTTP methods and status codes, are part of your technical vocabulary.
• You have experience configuring Zendesk workflows with triggers, webhooks, or even ZIS (Zendesk Integration Services)
• Your are fluent in English. German would be an advantage

HAVE AN IMPACT

• Customer-Oriented and Proactive: You will actively engage with customers, identify their needs, and independently propose solutions
• Tinkerer Mindset: You will analyse technical problems and develope solutions that benefit both the customer and the product
• Problem Solver: You identify inefficient processes and develop solutions to improve them
• Adaptable: You adapt swiftly to new technologies and changing conditions
• Independent: You organize yourself responsibly and have the ambition to successfully manage projects from start to finish
• Customer service processes and journeys are your playground and you know what really matters to satisfy our customers

We are an international, diverse team. We focus on people first and skills second, in that order. No matter your education, age, where you live, your background, or how your résumé looks — “Come as you are, be yourself.”

• Micromanagement isn’t your style? It’s not ours either! You can set your own working hours. We work 100% remotely. Do you want to co-work with colleagues nearby from time to time? No problem.
• Results matter: How you work is up to you.
• Built on trust: Trust is everything. Period!
• Whatever equipment you need to do your best work, we’ll provide it.
• Get to the next level: Interested in training or further education? Talk to us directly — we’ve got you covered.
• Stay connected: Through regular exchanges and feedback talks, we foster transparency and openness.
• Prepare for challenges: You won’t find boring projects here! Be ready to step out of your comfort zone.
• Here to stay: We believe in long-term collaboration. No fixed-term contracts here.
• Dress code? No thanks!
• It’s all about the WE: With numerous co-working sessions and team events in Germany and abroad, we strengthen our bond and our unique culture.
• Hit the ground running: Our onboarding process is designed to make you feel right at home, and your onboarding buddy will be by your side from day one.