SWIFT Client Services Lead (m/w/d)

Stellenbeschreibung:We are seeking a Swift Client Services Lead to oversee the smooth and secure operation of Broadridge’s global SWIFT Service Bureau while leading a high‑performing client services and technical support team.
This role combines leadership, client engagement, and deep technical knowledge to ensure operational excellence and drive the strategic evolution of our SWIFT services.Responsibilities:- Lead, coach, and develop the Swift Client Services team, fostering accountability, collaboration, and continuous improvement.
– Oversee day‑to‑day operations of SWIFT interfaces (Alliance Access, Alliance Gateway, SWIFT Web Platform) to ensure global stability and SLA compliance.
– Manage client support operations, including 2nd‑level support, incident resolution, and clear communication with global financial institutions.
– Drive and coordinate technical migrations, platform enhancements, process optimizations, and other global initiatives.
– Lead complex incident and problem management activities, including root cause analysis and implementation of preventive measures.
– Collaborate with internal teams, clients, vendors, and partners throughout the entire incident and service lifecycle.
– Represent the SWIFT Service Bureau in broader modernization and strategic planning initiatives; contribute to automation and process improvement.
– Participate in an on‑call rotation to maintain service continuity for mission‑critical operations.

Qualifications:- Degree in Information Technology, Computer Science, Business Informatics, or an equivalent field.
– Proven leadership experience managing teams or leading operational support functions.
– Strong hands-on experience with SWIFT infrastructure (Alliance Access, Alliance Gateway, SWIFT Web Platform), along with a solid understanding of SWIFT network architecture, messaging standards, and security concepts.
– Swift Certified Connectivity Expert (Service Bureau Specialist)
– Familiarity with cybersecurity, compliance, and data protection standards in financial services.
– Experience with international payments, cash management, or securities workflows.
– Proficiency in managing complex incidents, changes, and problems within an SLA‑driven environment.
– Strong analytical, communication, and stakeholder management skills.
– Fluency in German and English.
– Work authorization for Germany.Preferred Qualifications:- 5–7 years of experience in the insurance or mutual fund industry.
– Proficiency in Microsoft Word, Excel, and PowerPoint.
– Certifications in leadership, ITIL, project management (PMP, PRINCE2, Agile), or financial messaging systems.
– Experience with automation tools, scripting, or continuous improvement initiatives.
– Background working in a global or service‑bureau environment or a matrixed organization.
– Experience with vendor or partner management, including service‑level oversight.

Weitere Berufsbezeichnung:
SWIFT Services / ZahlungsverkehrErgänzende Informationen:
Anforderungen an den Bewerber:
Grundkenntnisse: Informatik, Cybersecurity
Erweiterte Kenntnisse: Second-Level-Support, SWIFT